The Minister of Health, Kwabena Mintah Akandoh, has announced the establishment of a 24-hour call centre to handle patient complaints across hospitals in the country.
Speaking at a press briefing in Accra on Thursday, August 21, 2025, Mr Akandoh said the initiative will provide the public with a direct channel to report dissatisfaction with healthcare services.
“The best you can do is lodge a complaint. And that brings me to the client service. So this is what we are doing. We have some numbers available where if people feel dissatisfied, you can then call,” he said.
He explained that calls to the hotline would not automatically mean complainants are right, but assured that all cases would be handled fairly.
“The fact that you have called to lodge a complaint doesn’t mean that you are right. We will look into the matter and then appropriately deal with it,” he stated.
Mr Akandoh added that hospitals have been instructed to display the hotline numbers clearly to make them easily accessible to patients nationwide.
“We have communicated directly to all the health facilities in the country, to the Director-General and the teaching hospitals, that they must make these suggestion boxes and numbers conspicuously posted at all health facilities. So it is something I am pursuing aggressively,” he said.
The Minister said the call centre is part of efforts to strengthen accountability and improve service delivery in the health sector.
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